Emma
Employee Help Desk
About EMMA
Provides full-service concierge services at a fraction of your current cost per employee. Boosts productivity by up to 30% and reduces helpdesk ticket cost by 90%.
OTHERS PROMISE EMMA DELIVERS
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Emma can be one destination helpdesk for employees to get all the answers about processes, policies and help resources.
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She handles most of the queries by herself but for anything she can't handle, she transfers the query to a human assistant.
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She is conversational and mobile enabled. Available 24/7, on the go.
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Emma is constantly learning, the more she interacts, her answers get more precise.
What
Our Customers
Say
Since we launched James our Support teams have been more knowledgeable and first point of contact resolution has significantly improved. We saw a 50% reduction in requests being escalated to second level support. This enabled those agents to focus on trends and identifying root cause to eliminate the problems. We plan to increase adoption & improve content in the platform so the retail branches can get help quickly and easily.
Patelco Credit Union
Since we launched James our Support teams have been more knowledgeable and first point of contact resolution has significantly improved. We saw a 50% reduction in requests being escalated to second level support. This enabled those agents to focus on trends and identifying root cause to eliminate the problems. We plan to increase adoption & improve content in the platform so the retail branches can get help quickly and easily.
Patelco Credit Union
Since we launched James our Support teams have been more knowledgeable and first point of contact resolution has significantly improved. We saw a 50% reduction in requests being escalated to second level support. This enabled those agents to focus on trends and identifying root cause to eliminate the problems. We plan to increase adoption & improve content in the platform so the retail branches can get help quickly and easily.
Patelco Credit Union
Since we launched James our Support teams have been more knowledgeable and first point of contact resolution has significantly improved. We saw a 50% reduction in requests being escalated to second level support. This enabled those agents to focus on trends and identifying root cause to eliminate the problems. We plan to increase adoption & improve content in the platform so the retail branches can get help quickly and easily.